FAQ's
- How early should I arrive to my appointment/session?
We welcome you to arrive 5 -10 minutes prior to the scheduled start time, please be aware that we have multiple activities in the showroom + hot shop daily, coming earlier than the suggested time may pose as an interruption.
-What happens if I am unable to attend my appointment?
You may send someone in your place (in most cases), if possible please email to give us a heads up.
-How soon after my session will the item I made be available for pick-up?
Your creation(s) will be available for onsite pick-up starting 16-48 hrs after the session, check listed pick-up times or schedule an appointment, please pick-up within 60 days.
-What are the recommendations for participants in terms of safety and what to expect?
-A signed waiver is required for participation, under 18 needs parent/guardian consent.
-We recommend drinking water before, during, and after (we keep a pitcher of water in the fridge but you may want to provide sports drinks, water, etc for your group to keep them hydrated)
-Other recommendations: wear natural fibers, tie back loose hair, sunglasses (protective eyewear will be provided), and closed toe shoes (critical for classes/lessons specifically)
- For Private Workshop Sessions: we welcome you to bring in snacks/drinks, we will provide table(s) for your spread at your request.
-Gift Cards?
We no longer sell gift cards (discontinued at onset of COVID).
-What is the best way to contact the studio or the owner (Chris Skibbe)?
Email to contact, through the website contact form or sent directly to theglassspot@gmail.com.
-What is the cancellation policy?
All bookings are non refundable and non transferable to another date/time*
Includes: Classes / Lessons / Public & Private Workshops / Private Demos
As a small business we base our operations on these bookings and the loss incurred from refunds/transfers is too great for us to absorb, thanks for your understanding.
*Please be sure you can attend your appointment before booking. In case of emergency, some cancellations may be eligible for a selection of pre-made creation as compensation.